Contact Us

How the team communicates

When you write to us, you will receive a reply in English. The team reads and answers every message in English, so please send your enquiry in English if you want the fastest and clearest response. Messages in other languages may still be read, but a reply in English is the most reliable way to get your point across.

What not to send through this form

This form is for general questions and feedback about the Pokiez review. Do not send financial details, such as bank account numbers, card numbers or payment method information. Do not send passwords, PINs, security answers or any login credentials. Do not send scans of identity documents, passports, driver licences or utility bills. The form is not a secure channel for sensitive data, and no website should ever ask you to transmit this kind of information through a contact form. If you believe you have already sent such details by mistake, contact your bank or the relevant payment provider directly.

If you need help with gambling

If you are finding it hard to control your gambling, or if gambling is causing you distress, the contact form is not the right place to seek help. Please go to a dedicated gambling support service instead. These services offer free, confidential advice and can help you set limits, take a break or arrange self-exclusion. You can also find information on responsible gambling tools such as deposit limits, time limits and reality checks.

Support services are available around the clock, and you do not need to explain your situation in detail to get assistance. Reaching out to a professional support service is a practical step, and it works best when you do it as soon as you notice a problem, rather than waiting until things get worse.

What happens after you send a message

Your message goes to the editorial team that maintains the Pokiez review. The team reads each enquiry and responds within a reasonable time. If your question concerns something outside the scope of the review, such as your account with the casino, your winnings or a withdrawal, the team may point you to the operator’s own support channels, because the review site cannot act on your behalf or resolve disputes with the casino.

The review site does not hold your personal data for longer than necessary. Any details you do choose to share through the form are used only to answer your question and are not passed on to third parties for marketing purposes. If you would like your message and any stored details removed, you can ask the team to delete them, and the request will be handled without undue delay.